A complete guide to placing orders on portlandiaelectric.supply — from finding the right product to receiving your order confirmation.
Creating an Account
You can browse and shop without an account, but creating one gives you access to order history, faster checkout, saved addresses, and contract pricing (if approved).
To create an account:
Click Account in the top navigation bar on portlandiaelectric.supply.
Select Create Account.
Enter your name, email address, and a password.
Verify your email address using the confirmation link sent to your inbox.
Complete your profile by adding your default shipping address and phone number.
If you are a contractor or purchasing for a business, we recommend applying for a Pro Account or PowerLink Pro Membership to unlock contractor pricing, priority lead access, expedited processing, and technical resources. See our Account and Billing article for details.
Logging In
Click Account in the top navigation and enter your email and password.
If you forgot your password, click Forgot Password? on the login page and follow the reset link sent to your email.
Your account dashboard shows order history, saved addresses, and active quotes.
Finding Products
Searching
Use the search bar at the top of any page to search by product name, manufacturer part number (MPN), or SKU. Our catalog includes 3,800+ SKUs from 229 manufacturers across solar panels, inverters, batteries and energy storage, generators, HVAC, and electrical equipment.
Browsing by Category
Use the Shop by Category menu to browse:
Solar Panels — residential, commercial, and utility-scale modules
Inverters — string inverters, microinverters, hybrid, and off-grid
Batteries / ESS — energy storage systems and components
Generators — standby and portable generators
HVAC — heating and cooling equipment
Complete Solar Systems — turnkey kits and bundles
Electrical — wire, conduit, mounting, balance-of-system components
Filtering Results
On any collection page, use the filter sidebar to narrow by:
Brand / manufacturer
Price range
Power output (wattage)
Product type
Availability (in stock)
Managing Your Cart
Add to cart from any product page by selecting the desired quantity and clicking Add to Cart.
View your cart by clicking the cart icon in the top right.
Adjust quantities directly in the cart — totals update automatically.
Remove items by clicking the trash icon next to the product.
Your cart is saved between sessions when you are logged in.
Checkout Process
Step 1: Review Your Cart
Confirm that all items, quantities, and specifications are correct before proceeding to checkout.
Step 2: Enter Shipping Address
Provide the delivery address where you want the order shipped. For freight shipments (solar panels, inverters, generators), include any delivery instructions such as:
Gate code or access instructions
Whether the location is residential or commercial
Whether a liftgate is needed (for heavy freight deliveries)
Delivery hours and contact information
Step 3: Choose Shipping Method
Shipping options are calculated based on the weight, dimensions, and destination of your order. Available methods may include:
Ground shipping (FedEx, UPS) for smaller items
Freight / LTL for large or heavy items
Will-call / local pickup at our Louisville, KY warehouse
See our Shipping and Delivery article for full details.
Step 4: Enter Billing Information
Provide your billing address. If your billing address differs from your shipping address, uncheck "Ship to billing address" and enter it separately.
Step 5: Payment
Select your payment method:
Credit / debit card (Visa, Mastercard, American Express, Discover)
Net-30 terms (for approved accounts — see Account and Billing)
Invoice / purchase order (for established commercial and government accounts)
Step 6: Place Order
Review your order summary, then click Place Order. You will receive an on-screen confirmation and an email receipt with your order number.
Bulk Orders and Quantity Pricing
For large quantity purchases, pallet orders, or container loads, you may be eligible for volume-based pricing. Options include:
Pallet pricing — discounted per-unit rates on full pallet quantities
Container pricing — for large projects and inventory stocking
Project pricing — for multi-phase or municipal/commercial installations
To request bulk pricing, submit an RFQ with your quantity and project details. See our RFQ and Bid Process article for instructions.
Contract Pricing Accounts
Established contractors, commercial accounts, and government buyers may qualify for contract pricing — negotiated rates that are applied automatically at checkout or through a custom quote.
To set up contract pricing:
Apply for a Pro Account or PowerLink Pro Membership.
Submit a credit application for Net-30 terms (if needed).
Contact our procurement team at [email protected] to discuss pricing tiers based on your projected volume.
Once approved, your account will reflect contracted pricing on eligible products.
Order Confirmation and Tracking
Order Confirmation
After placing your order, you will receive:
An on-screen confirmation with your order number
An email confirmation with order details and an estimated ship date
A shipping notification with tracking information once your order ships
Tracking Your Order
Log into your account and view Order History to check status.
Click the tracking number in your shipping confirmation email to track directly with the carrier.
For freight shipments, you will receive carrier contact information and a PRO tracking number.
Order Acceptance & Confirmation
Placing an order on portlandiaelectric.supply constitutes an offer to purchase, not a confirmed sale. PES Supply reserves the right to accept or decline any order. Your order is not confirmed until you receive an order confirmation email from our sales team.
Order review: Some orders may require review before fulfillment, including:
Orders for less than full pallet quantities (availability confirmation required)
Orders with special-order or custom items
Orders requiring freight shipping to residential or limited-access locations
Orders with pricing that requires verification
Availability: Product availability is subject to change. If an item becomes unavailable after you place your order, we will notify you with alternatives or an estimated restock date.
Substitutions: PES Supply will never substitute a product without your explicit approval. If an exact item is unavailable, we will offer alternatives for you to choose from.
Need Help?
If you have questions about an order, contact us:
Phone: 1-888-876-0007
Email: [email protected]
Live Chat: Mon–Fri, 10 AM – 6 PM EST